Mediation & Conflict coaching

Alternative Dispute Resolution (ADR)

Mediation is a form of conflict resolution in which a neutral party, or “mediator” helps parties in conflict to resolve or manage their differences.

Best option

Unlike a court proceeding, in which the parties are adversaries, each seeking to assert their own point of view or win a case, mediation is intended to induce cooperation between the parties, seeking a mutually agreeable solution rather than a victory for one party or the other.

Mediation can be particularly well suited for conflicts between people who need to have continuing contact with each other in the future, such as a divorcing couple hoping to co-parent their children after divorce, or co-workers hoping to remain at their jobs despite disagreements.  It may also help parties who do not wish further contact to end their relationship in as constructive a way as possible.

For many, mediation can be a less stressful, time-consuming, and expensive option than bringing their case to court.

Mediation can also dovetail nicely with legal proceedings, offering the parties an opportunity to reach agreement on some issues, while reserving the right to seek legal assistance with more difficult ones.

The figures are clear: 30% of sick leave is caused by psychological problems – about a quarter of this group calls in sick because of a labour dispute. A conflict itself is almost never directly a reason to stop work. The escalation of the conflict is what causes illness or sick leave

Labour disputes between an employee and a supervisor are quite expensive. Besides the cost of replacement there are additional costs caused by lost time, stress, decreased production and poor motivation. In addition, there can be the costs for legal assistance and redundancy.

In business much is  to be gained by properly handling conflicts. Besides a reduction of costs the proper management of conflicts avoids a lot of  suffering and frustration.

A mediator is  a neutral person trained in dealing with conflicts and will seek a mutually acceptable solution. A lawyer defends the interests of its customers and will strive for maximum satisfaction for the customer Experience shows that when lawyers are involved in a conflict almost always the employment is terminated. . A win – win situation is much more likely when a professional mediator.

The contents of a mediation is confidential. Consulting a mediator can prevent reputation damage.

Family mediation focuses on situations surrounding the family. The relationships within the family you grew up in can be very complex. Also, the arguments within the family can be very painful. Many emotions and often old sores stand in the way of a constructive conversation.

Through mediation, further escalation can be prevented, so that the relationship remains intact. But the outcome may also be that in good consultation with each other farewell.

Family mediation can also offer a solution for new family members. Integrating people into the family is not always easy. Blended families can also use some help. These are situations where not everyone can choose voluntarily.

Family mediation can also help after the death of a family member. For example with issues surrounding the inheritance. It can prevent the situation from escalating (further) so that the relationship is preserved.

A family mediator also mediates in divorce cases.

During the process of conflict coaching, the emphasis is on how you interact in a conversation and how you respond to the other person. You learn to skillfully deal with conflicts in a way that suits you.

A conflict coach makes you aware of limiting needs and beliefs. This provides insight into what makes your behavior ineffective and helps you discover what is needed to effectively prevent and resolve conflicts.

If you want or ‘have to’ start a mediation (from an employment agreement), the conflict coach can also accompany you in the sessions.


There was a father who left 17 camels as the inheritance for his three sons. When the father passed away, his sons opened up the will.

The will of the father stated that the eldest son should get half of 17 camels while the middle son should be given 1/3rd (one-third). The youngest son should be given 1/9th (one-ninth) of the 17 camels.

As it is not possible to divide 17 into half or 17 by 3 or 17 by 9, the three sons started to fight with each other. So, the three sons decided to go to a wise man.

The wise man listened patiently about the will. The wise man, after giving this thought, brought one camel of his own and added the same to 17. That increased the total to 18 camels.

Now, he started reading the deceased father’s will..

  • Half of 18 = 9. So he gave the eldest son 9 camels.
  • 1/3rd of 18 = 6. So he gave the middle son 6 camels.
  • 1/9th of 18 = 2. So he gave the youngest son 2 camels.

Now add this up: 9 plus 6 plus 2 is 17, and this leaves one camel, which the wise man took away.

The attitude of conflict resolution and problem solving is to find the 18th camel i.e. the common ground. Once a person is able to find the 18th camel, the issue is resolved.

It is difficult at times. However, to reach a solution, the first step is to believe that there is a solution. If we think that there is no solution, we won’t be able to reach any!