Business Skills

IT Service Management

Introduction of IT Service Management

ITIL® is the only coherent and detailed documentation of best practices for setting up management processes within an ICT organization. Many organizations around the world use ITIL and a whole philosophy has developed around the guidelines described in the ITIL books and the supporting professional qualification scheme.

Our workshops provide insight into the methodology and processes and fit seamlessly into your improvement projects. Ask about the possibilities.

Project Management

WISP Foundation

WISP (Working In Small Projects) does away with the complexity of other frameworks better suited for full-time project management professionals – working on projects of varying, complexity and scale.

The streamlined guidance required to study for the certification comprises four stages and seven principles – covering all key stages of a project, written in simple language.

WISP is ideal for people whom project management is not their main profession – or for professionals needing to quickly understand how to competently deliver small projects.

Information Management

Introduction of Information Management

Effective management of business information is critically important. From a business perspective, the need for more effective & efficient use of information and better end user support has grown significantly as a result of the professionalization of IT services in recent years.

The Business information Services Library (BiSL®) framework, developed by the ASL BiSL Foundation, provides guidance on adopting a professional and systematic approach to the management of business information.

Our workshops provide insight into the methodology and processes and fit seamlessly into your improvement projects. Ask about the possibilities.